Effective Date: 4th September 2024
Thank you for shopping with us at Jxuan Wardrobe. We aim to ensure you are satisfied with your purchase. Please review our policy below:
1. Exchange Policy
Exchanges Allowed For:
- Incorrect size
- Incorrect color
- Incorrect design
If you receive an item that does not match your order, please contact us at Whatsapp https://wa.link/5gfe9p within 3 days of receive. We will guide you through the process to exchange the item for the correct one.
How to Request an Exchange:
- Contact Us: WhatsApp us at https://wa.link/5gfe9p] with your order number and details about the issue.
- Return Instructions: We will provide instructions for returning the incorrect item.
- Return the Item: Send the item back using a trackable shipping method.
Once we receive and inspect the returned item, we will send the correct item as soon as possible.
2. Non-Refundable Items
We do not offer refunds for:
- Custom-designed items
- Clearance items
- Items not matching our exchange criteria
3. Exchange Process
- Exchanges are processed within 3 business days after we receive the returned item.
- If an exchange is not available, we will offer to change other design or return and refund.
4. Shipping Costs
- We will cover the cost of shipping for exchanges due to our error.
- You are responsible for the cost of return shipping for items that are incorrect due to your mistake.
5. Contact Us
For any questions or to initiate an exchange, please contact us at:
Jxuan Wardrobe
Email:jxuan0204@hotmail.com
Phone: 019-878 8660